1. Introduction
Welcome to Civize Exim (“we”, “our”, “us”).
We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.civizeexim.com.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information:
- Name
- Email address
- Phone number
- Company name
- Country / Location
b) Business Information
- Import/export requirements
- Product inquiries
- Order details
c) Technical Data
- IP address
- Browser type
- Device information
- Cookies and usage data
This is required because privacy laws mandate transparency on what data is collected and how it’s used.
3. How We Use Your Information
We use your data to:
- Respond to inquiries and quotations
- Process orders and business transactions
- Improve our website and services
- Send updates, offers, and business communications
- Comply with legal obligations
4. Legal Basis for Processing (India Compliance)
Under the DPDP Act, we:
- Collect data only with user consent
- Use it only for stated business purposes
- Maintain reasonable security safeguards
Consent-based data usage is mandatory under Indian law.
5. Sharing of Information
We do NOT sell your data.
We may share information with:
- Logistics & shipping partners
- Payment processors
- Government authorities (if required by law)
- IT and website service providers
6. International Data Transfers
Since we deal with global clients, your data may be transferred outside India.
We ensure:
- Secure transfer mechanisms
- Compliance with applicable laws
- Protection of your personal data
7. Data Retention
We retain your data:
- Only as long as necessary for business purposes
- Or as required by law
8. Your Rights
As a user, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Withdraw consent
- Raise complaints
Modern privacy laws require giving users control over their data.
9. Cookies Policy
We use cookies to:
- Improve user experience
- Analyze website traffic
- Enhance functionality
You can disable cookies in your browser settings.
10. Data Security
We implement:
- Secure servers
- Encryption (where applicable)
- Access control measures
However, no system is 100% secure
11. Third-Party Links
- Our website may contain links to third-party websites.
- We are not responsible for their privacy practices.
12. Children’s Privacy
- Our services are not intended for individuals under 18 years of age.
- We do not knowingly collect data from minors.
13. Updates to This Policy
- We may update this Privacy Policy from time to time.
- Changes will be posted on this page with updated dates.